Shipping conditions
Which countries do you ship to?
We ship to all member states of the European Union, Switzerland, the United Kingdom, Australia and the United States. We do not ship outside of these countries.
Which shipping rate applies to my order?
You may choose from a few options that can be found in the table see below.
| Zone | Fee (EUR) |
|---|---|
| Netherlands | €7 |
| European Union | €25 |
| Switzerland and the United Kingdom | €25 |
| Outside of Europe (AU and US) | €35 |
When is my order processed?
Your order will be processed after you press the Confirm order button on the last page of the three step checkout process.
The shipping cost will be billed separately on the order.
When will my order be shipped?
Your item will be shipped Monday through Friday during business hours. Delivery times are based on business days: 8 AM – 5 PM Monday through Friday, excluding holidays.
Orders placed before 3 PM Central European Time will be shipped within two working days.
When do I receive my order?
You will receive a tracking number on which you can follow your delivery.
| Zone | Shipping lead time |
|---|---|
| Netherlands | 5 working days |
| Germany, Belgium and Luxemburg | 9 working days |
| Rest of Europe | 14 working days |
How can I track my order?
You will be supplied a track and trace number on which you can follow your shipment.
Who can I contact if I have a question?
Please contact our customer service department at +31628876330 or at info@staraid.ai if you have any questions regarding your order, shipping, or returns.
What does “Limited availability” mean?
Some products may be listed as “Limited availability”. This means that the lead time is uncertain, and you will be contacted when it will be sent.+31628876330
